At NordStoneWear, we want you to love your order. Every item is made especially for you through our Print-On-Demand process, and we stand behind the quality of our products. Below is our full return and refund policy.

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🧾 Damaged, Misprinted, or Wrong Item

If your order arrives damaged, misprinted, or you received the wrong product:

You are eligible for:

✔ A free replacement
✔ OR a full refund

What we need:

Email us at sales@nordstonewear.com with:

• Your order number
• Clear photos of the issue
• A short description

We will respond within 24–48 hours and resolve the problem quickly.

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📦 Wrong Size / Change of Mind

Because all items are made to order, we do not accept returns for:

• Ordering the wrong size
• Change of mind
• Buyer’s remorse

Please carefully check the size chart on each product page before ordering.

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🚚 Lost or Missing Packages

If your package is lost during shipping:

✔ We will reship your order for free
✔ OR offer a full refund if preferred

If tracking shows “delivered” but you did not receive your package, please contact your local carrier first. If the issue remains unresolved, contact us and we will assist you.

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⏳ Refund Processing Time

Once your refund is approved, the payment may take:

• 3–7 business days to appear in your bank, card, or PayPal account.

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🔁 Order Cancellations

Orders can be canceled within 12 hours of purchase.
After production begins, cancellations or changes are no longer possible.

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📬 Incorrect Shipping Address

If you entered the wrong address:

• Contact us immediately at sales@nordstonewear.com
• If the order hasn’t entered production, we can update it
• If already shipped, reshipping fees are the customer’s responsibility

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🌍 Customs & Import Fees

Most orders are shipped from fulfillment centers in your region.
If customs fees apply, they are the responsibility of the customer.

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📩 Need Help?

We’re here to assist you with any issue.

📧 sales@nordstonewear.com

We typically reply within 24 hours.