Frequently Asked Questions - nordstonewear.com

Welcome to the NordStoneWear FAQ page.
Here you’ll find answers to the most common questions about our Viking apparel, orders, shipping, and support.

🛒 Orders & Products

1. Are your products made to order?

Yes. All items are printed on demand, meaning your product is created after you place your order. This gives you fresh, high-quality prints and reduces waste.

2. What sizes do you offer?

Sizes vary by product:

T-Shirts: S to 5XL
Hoodies: S to 5XL
All size charts are available on each product page.

3. Are your shirts high quality?

Absolutely. We use premium blanks such as:

Gildan 5000 / 64000
Bella+Canvas 3001
Plus high-quality inks for sharp, long-lasting prints.

4. Can I change or cancel my order?

Yes — within 12 hours of purchase.
After production starts, changes and cancellations are no longer possible.

📦 Shipping & Delivery

5. Where do you ship?

We ship to:

USA 🇺🇸
Canada 🇨🇦
Europe 🇪🇺
Australia 🇦🇺
UK 🇬🇧

6. How long does shipping take?

Production time: 2–5 business days
Shipping time depends on destination:

USA: 3–6 business days
Canada: 5–10 business days
Europe: 3–8 business days
Australia: 5–12 business days

7. Will I receive tracking?

Yes. You will receive a tracking link by email as soon as your order ships.

8. Why did my order arrive in multiple packages?

Some items may ship from different fulfillment centers.
This allows the fastest delivery possible and is completely normal.

💰 Payments

9. What payment methods do you accept?

We accept:

Visa
MasterCard
American Express
PayPal
Apple Pay / Google Pay (when available)

Your payment is fully encrypted and secure.

🔄 Returns & Refunds

10. Do you accept returns?

We accept returns for:

Damaged items
Misprints
Wrong items received

We offer free replacements or refunds for these cases.

11. What if I ordered the wrong size?

Because items are made to order, we do not accept size-change returns.
Please check the size chart carefully before ordering.

12. My item arrived damaged — what should I do?

Email us at sales@nordstonewear.com with:

Your order number
Photos of the issue
We will send a replacement or issue a refund.

📬 Lost or Delayed Orders

13. My tracking hasn’t updated or my package is late. What now?

14. What if my order is lost in transit?

If the package is confirmed lost, we will reship it for free.

🧼 Product Care

15. How do I wash my printed apparel?

To keep your design looking great:

Wash inside out
Cold water
Gentle cycle
Do not bleach
Air dry or tumble dry low
Do not iron directly on the print

📩 Need More Help?

We’re always here for you!
For support, contact us at:

📧 sales@nordstonewear.com

We respond within 24 hours.